Frequently Asked Questions!

Are Camping Discounts Offered?
Yes, we offer discounts for Seniors (62 or over), Active Military, Veterans and those with Disabilities. Eligibility based on verification at check in. Valid Sunday-Thursday, excluding holidays and special events.  $5.00 discount per night. Arriving Late- After Hours information for Your Camping Reservation
If you arrive after park closure, proceed directly to the campsite indicated on your reservation. 
Additional after hours information will be provided in your reservation confirmation. Email will come from Guest Services and may be found in your SPAM or JUNK email.   If you are unable to arrive on your reserved date, your camp site will be held until you arrive.  Reservations must be made at least 1 day in advance. Can I reserve a picnic shelter?
In gerneral, parks offer picnic shelters on a first-come, first served basis.  However, some picnic shelters may be reserved.   How to contact for customer support
Phone: 877-387-2757 or Email:  support@parks.sbcounty.gov
Monday through Friday from 8 a.m. to 5 p.m. (Closed Holidays)
*CUSTOMER CONFIRMATIONS  GO INTO THE SPAM OR JUNK EMAILS, PLEASE CHECK THERE IF LOOKING FOR A RESERVATION CONFIRMATION EMAIL - THANK YOU  What is the Cancellation Policy?
When Canceling / Transferring / Rescheduling:
31 days or more prior to the reservation arrival date - $10 cancellation fee and the $7 reservation fee is non-refundable. 
 30-11 days prior to the reservation arrival date - 50% of the first night fee and the $7 reservation fee is non refundable. 
10-1 days prior to the reservation arrival date - The full first nights fee and the $7 reservation fee is non-refundable. 
 
  How far in advance can you reserve?
Reservations can be made up to 1 year in advance.
Reservations cannot be booked on the same day of arrival, 24 hrs in advance only.   
Calico Ghost Town accepts Reservations for the "Special Events" six months prior. What Time is Check-in & Check-out
Check in  3 p.m.
 
Check out 11:30 a.m.
 
  What days are the parks closed?
All parks are closed on Christmas Day.  
 
Mojave Narrows Regional Park is closed on Tuesdays and Wednesdays.  When do the pool and waterslides open?
Swim complexes at Glen Helen and Yucaipa are open from Memorial Day weekend through Labor Day. Please check the website at parks.sbcounty.gov for current hours/days of operation. Do all parks offer camping in Cabins
Calico Ghost Town is the only campground with Cabin rentals. Do you have a waiting list if campsites are full?
No, the sites are filled on a first-come-first-serve basis.  Please check the reservation website  as often as possible How long can you camp in park?
The maximum length of stay is 14 days in any 30 day period at any one San Bernardino County campground at a time.  If you stay for this length of time at any Regional Park campground you must check out for 14 days before re-booking.  You may not re-book under another account/name.

Is there fishing year round? Is a Fishing License Required?
Yes. Lakes are stocked with catfish and  with trout.  Catfish Season is  May-Sept. and Trout Season is late November to early April.  Yes, fishing licenses are required to fish for anyone 16 years of age or older.  Fishing permits are also required and are purchased on the day of arrival at the park.  Fishing licenses are "not" sold at the parks.